You placed an order but your package didn't arrive yet. You're wondering if anything went wrong, when it will arrive, and what you can do to speed up the process...

Don't worry, we want to make this as easy as possible both to you as to ourselves.

1. Search your e-mail inbox (and spambox) for your order confirmation e-mail. The subject contains 'Order #NUMBER confirmed'. This e-mail contains your tracking number. If it somehow doesn't, go to step 2 anyways.

2. Visit this page (click here) to copy and paste the tracking code or your e-mail address plus order number.

3. Our system will give you an update on where your order is in the delivery process.=

NOTE: Sometimes orders seem to get stuck in 'In transit' for days. This means we've already handed your package to the carrier and it's up to them to deliver it to you as soon as possible. Unfortunately this is out of our control, we hope for your understanding. If the tracking status remains 'In Transit' for 5 days please contact us, chances are something did went wrong. Don't worry, in this case we'll send you a new package free of charge!

If this doesn't answer your question, scroll down to find all ways to reach our support team from your specific country.

You placed an order and somehow never heard from us again. First of all, we're sorry to hear if that's the case! Our system automatically sends out order confirmation e-mails within a few minutes after you placed your order.

In case you couldn't find it, here's what to do:

1. Check your spambox. You probably already did, but sometimes our e-mails end up there.

2. Search your inbox for ''Order confirmation'' or ''VitaliFit''.

3. Still nothing? Reach out to our customer support team using the country specific support e-mail or telephone number that's below on this page in our footer. Make sure to share the following information with us:

• Your full name
• E-mail address you ordered with
• Date of payment (see bank statement)

Our dedicated team will be able to find your order based on the information above and resend you your confirmation e-mail.

Finally, your package arrived! You're excited to use it, but... it's damaged. Or, it never even arrived although the track and trace page says it did.

No worries, we're here to help. All of our products come with a standard 30 day money back guarantee and replacement guarantee. This means we'll resend you your damaged or missing product completely free of charge.

To prevent fraud, we would highly appreciate it if you could share a photo with us of the damaged item(s). We'll handle every case with care and always reconfirm your shipping address to prevent any miscommunication.

We love the feedback our customers give us, and although it's positive most of the time, sometimes a product doesn't match your expectations.

We're sorry to hear this! No worries, we'll find a solution that satisfies you.

If you would like to issue a refund, please check:

1. Did you address this issue within the 30 days money back guarantee period? If yes, continue. If not, did you buy the +60 extensive guarantee period? It allows you to issue refunds up to 90 days after ordering.

2. Are you sure you want to issue for a refund? Sometimes we're able to provide a check/giftcard and add a little extra to compensate you for experiencing discomfort.

3. If you wish to continue, please reach out to us below. Don't forget to mention your reason for issuing a refund, it helps us improve our products and services.

You placed an order and somehow never heard from us again or tried searching for your tracking number but can't find it.

First of all, we're sorry to hear if that's the case! Our system automatically sends out order confirmation e-mails and tracking numbers, but of course we're able to resend it to you.

In case you couldn't find it, here's what to do:

1. Check your spambox. You probably already did, but sometimes our e-mails end up there.

2. Search your inbox for ''Order confirmation'' or ''VitaliFit''.

3. Still nothing? Reach out to our customer support team using the country specific support e-mail or telephone number that's below on this page in our footer. Make sure to share the following information with us:

• Your full name
• E-mail address you ordered with
• Date of payment (see bank statement)

Our dedicated team will be able to find your order based on the information above and resend you your confirmation e-mail and tracking code.

Since we sell multiple products we can't answer your question directly through this FAQ. However, most of our products come with a user guide or 'how to use' flyer if it isn't automatically added on the packaging.

If you already read this and don't have a clue on how to use the product, please follow these steps:

1. Search for the specific product on our website, using the magnifying glass symbol on the top right corner. Our product description often explains how to use the product.

2. If this as well as the products labels or packaging still doesn't answer your question, please leave us an e-mail below and our team will happily help you find an answer as soon as possible!

You placed an order, but suddenly thought of anything else you would like to add. And you are absolutely right, adding something allows you to avoid double shipping costs!

Please follow these steps:

1. Check how long ago you placed the initial order. If it's within 24 hours, continue. If it's been more than 24 hours, chances our the package already left our distribution center. We're sorry, but we can't add an item to the same order if that's the case.

2. What items would you like to add? If multiple, make sure to communicate this clearly to prevent delays in our order system and delivery process.

3. E-mail us as soon as possible with the items you would like to add, together with:

• Your full name
• E-mail address you used to place initial order
• Your preferred payment method to pay the additional items with. We offer payments with Credit card, debit card, PayPal, iDeal, Bancontact, and in some countries Klarna.

You're furious! Maybe it's because of the lack of help or understanding you received from one of our customer support agents. Maybe it's because the product you received didn't meet your expectations. Whatever the reason, we're here to listen and take notes.

Based on our philosophy to build the best online health company to ever exist, we take your feedback very seriously.

Our management will handle all complaints making sure operational issues are dealt with quickly.

If you would like to leave a complaint, please make sure to:

• State your full name, e-mail address you placed an order with, and shipping address if applicable
• Summarize what happened, how our customer support helped (or didn't help) you, what it is that makes you misunderstood?
• Summarize what you would like us to do to satisfy you. E.g. 'issue a refund', 'put the corresponding agent on hold', etc.

Please know we're sorry to hear we couldn't satisfy you and we'll respond to your complaint within 24 hours, providing a solution to satisfy your needs.

My bank/card charged me for a payment I don't recognize, and they've told me it's from VitaliFit, so I would like to know what it is for.

If this is the case, don't worry. We're here to help.

We often see customers place orders they don't recognize. Why? Sometimes the purchase amount is charged a few days later, which makes it seem like an unauthorized payment although it's completely legit.

Before you fly into a rage and request a chargeback, which would cause you and us a lot of paperwork, we are very happy to take the time and find out what happened. Here's the steps to take:

1. Search your mailbox and spambox for 'VitaliFit' or subject 'Order confirmation', if you did place an order it will show up.

2. Double check your bank/card provider and look for the payment descriptor. Only if it states VITALIFIT the payment came from us. If it didn't, please reach out to us so we can help you investigate possible fraud. If it did come from us, go to the next step.

3. Contact our support team and use this e-mail subject 'I dont recognize a payment'. Our agents will know exactly what to look for to either help you find out what triggered the charge or to give you a full refund.

We never randomly charge our customers and due to PCI-DSS compliance do NOT handle card data ourselves. Please don't share your personal banking information with us, our team will never ask you to do so.

You can find our customer support form below

Sure! Leave us an e-mail with subject 'Join the community' and we'll send you an invite link. Welcome to the club!

What it's about? People from different backgrounds and countries connecting and sharing positivity with one another for the sake of making this world a better and healthier place.

Some members share fitness workouts, other diet and nutrition tips, funny stories and more. Even friendships were born out of this community.